Fast Talk,
Flawless Text with Charla
from voice to text
into texts in 100+ languages, via machine learning technologies.
Okay, let me get the 3.
The 3 plus 1?
Yes.
Okay.
So please, can I have your address where you want us to deliver the products to?
Alabaka.
Alabaka?
The delivery guy is Alabaka, he should come.
Okay.
Depends on where I am at the moment.
Okay.
I think he's...
No, I said Alabaka.
Okay, Alabaka.
I'm in Akure.
Okay, in Akure.
Okay, okay, okay.
Alabaka.
Let the delivery person come.
Okay.
Before the delivery.
Depends on where I am.
They will definitely call you.
Ok, let me get the 3.
The 3 plus 1.
Yes, ok. So please, can.
I have your address where you want us to deliver the products.
From alaba. Alaba. If there is a guy who is alaba, he should come, ok, i know.
Where i am.
At the moment, ok.
Alaba international.
Airline. I think he is. No. I said alaba, korea. Ok alaba. Ok alaba. I will not put
it.
On ok ok ok.
Where golden leaves dance and stories yet untold.
The town awakens with whispers of magic in the air,
As memories of the past and future dreams declare.
The yellow butterflies take flight, a mystical display,
Gently weaving through time, they guide the winding way.
Mariposas amarillas, symbols of a world unseen,
In this Macondo autumn, where reality and dreams convene.
An Autumn's tender Embrace makondo streets unfold where Golden Leaves dancing stories yet Untold the town awakens with Whispers of magic in the air as memories of the past and Futures dreams declare. The yellow butterflies take a flight a mystical display gently weaving through time. They guide the Winding Way. Mariposa's amaryllis symbols of a wild and seen in this macondo Autumn were reality and dreams convene.
in autumn stand embrace macondo Street support stance in stories yet until the town awakens with Whispers of magic in the air as memories of the past and future is trims declare the yellow butterflies take a flight a mystical display gently leaving through time they guy the wind and wave mariposas amaryllis symbols of a golden seen in this autumn by reality and dreams can be
In autumn's tender embrace, macondo streets unfold where golden leaves dance in stories yet untold. The town awakens with whispers of magic in the air as memories of the past and future's dreams declare. The yellow butterflies take a flight, a mystical display, gently weaving through time, they guide the winding way. Mariposas are marilla's symbols of a world unseen. In this macondo autumn, where reality and dreams convene
The 3 plus 1?
Yes.
Okay.
So please, can I have your address where you want us to deliver the products to?
Alabaka.
Alabaka?
The delivery guy is Alabaka, he should come.
Okay.
Depends on where I am at the moment.
Okay.
I think he's...
No, I said Alabaka.
Okay, Alabaka.
I'm in Akure.
Okay, in Akure.
Okay, okay, okay.
Alabaka.
Let the delivery person come.
Okay.
Before the delivery.
Depends on where I am.
They will definitely call you.
The 3 plus 1.
Yes, ok. So please, can.
I have your address where you want us to deliver the products.
From alaba. Alaba. If there is a guy who is alaba, he should come, ok, i know.
Where i am.
At the moment, ok.
Alaba international.
Airline. I think he is. No. I said alaba, korea. Ok alaba. Ok alaba. I will not put it.
On ok ok ok.
Where golden leaves dance and stories yet untold.
The town awakens with whispers of magic in the air,
As memories of the past and future dreams declare.
The yellow butterflies take flight, a mystical display,
Gently weaving through time, they guide the winding way.
Mariposas amarillas, symbols of a world unseen,
In this Macondo autumn, where reality and dreams convene.
An Autumn's tender Embrace makondo streets unfold where Golden Leaves dancing stories yet Untold the town awakens with Whispers of magic in the air as memories of the past and Futures dreams declare. The yellow butterflies take a flight a mystical display gently weaving through time. They guide the Winding Way. Mariposa's amaryllis symbols of a wild and seen in this macondo Autumn were reality and dreams convene.
in autumn stand embrace macondo Street support stance in stories yet until the town awakens with Whispers of magic in the air as memories of the past and future is trims declare the yellow butterflies take a flight a mystical display gently leaving through time they guy the wind and wave mariposas amaryllis symbols of a golden seen in this autumn by reality and dreams can be
In autumn's tender embrace, macondo streets unfold where golden leaves dance in stories yet untold. The town awakens with whispers of magic in the air as memories of the past and future's dreams declare. The yellow butterflies take a flight, a mystical display, gently weaving through time, they guide the winding way. Mariposas are marilla's symbols of a world unseen. In this macondo autumn, where reality and dreams convene
Your Business
Call centers
E-commerce
Real estate
Banks and
insurance
companies
Software development
Media,
freelancers
Automotive industry
Online education
faster than a human
reduction in manual labor
of analyzed communications
languages
+1 Mwords and phrases
and Development
Identify key points of product development based on content and recordings
and Advertising
Determining trends and consumer preferences
and Monitoring
Converting audio and video recordings into text in 100+ languages
Support
Optimizing the service process based on inquiries and feedback
and Reporting
Transforming audio data into text, facilitating the creation and analysis of reports
Management
Monitoring mentions and responding to negative reviews in real-time
- Transcribe an unlimited number of audio files without size and duration restrictions.
- Free trial period
- 100+ languages
- Accuracy above 93%
- Speed: 5 hours of speech transcribed into text in ~8 minutes with one thread and normal load
- Integrations into standard or custom CRM systems, end-to-end analytics systems, content creation and editing systems, and other software products
A network of call centers in 26 countries around the world
A client approached us to enhance the efficiency of their call centers and improve key business metrics, including conversion to sales and average ticket size. The main challenge was the need to analyze tens of thousands of conversations daily, while the quality control department could only process 7% of the most problematic records.
With Charla, we provided instant and accurate transcription of all conversations, including rare languages. This enabled effective response to issues in conversations. The client was able to identify the most effective communication script, improving the sales conversion metric. Also, the client optimized the costs of supervisors who assessed the quality of operators’ work.
The call to sales
conversion
increased by
22.8%
A platform for advertising spaces and advertisers working on a CPA model.
The platform wanted to offer additional value to its clients — transcription and translation of operators' dialogues, allowing advertising spaces and advertisers to better control the quality of their work.
Charla was integrated with the platform via API: advertising spaces could provide advertisers with transcriptions of the operators' negotiations about their products in the required language. This allowed advertisers to ensure the quality of their ad processing.
29% of the platform users used the new API feature. The average use of the platform increased, and the client's business gained an additional competitive advantage.
Software for automating delivery services.
The client faced the necessity of enhancing the efficiency of analyzing customer dialogues and strengthening quality control of service.
With the Charla system, a specialized system for automatic transcription of customer dialogue audio recordings in various languages was developed. The system is equipped with algorithms that identify key phrases in conversations, providing deep analysis and improving communication quality.
The accuracy and efficiency of processing customer requests improved. Transcribed and analyzed data allowed for a more detailed understanding of customer needs, contributing to improved service quality.
Automation of multi-channel telephony.
The client faced the issue of high costs in evaluating the quality of sales department managers' conversations. The goal was to reduce expenses while maintaining a high level of quality control.
Charla enabled the transcription of all audio recordings into text, simplifying and speeding up the verification of compliance with scripts used by managers. Currently, speech analytics are being implemented, which will automatically identify conversations with stop words, motivating words, and analyze the intonation of sales managers.
Optimization of labor costs by 39%.
- Recognition accuracy of 93%
- 100+ languages
- Advanced speech analytics
5 hours of speech transcribed into text in ~8 minutes with one thread and normal load
Web version, API integration,
development of customizable solutions
Unlimited plans, per-minute rates with pay-as-you-go payment, discounts, and special offers for large projects
- Recognition accuracy of 93%
- 100+ languages
and API available, with additional
interfaces offered
- Enjoy a 5-day free unlimited trial: upload any number of files of any duration and size
- Share your feedback after the trial for an extra 5 days of free unlimited access
- Only pay when actively using the service after the free trial period
$/min
- Enjoy a 5-day free unlimited trial: upload any number of files of any duration and size
- Share your feedback after the trial for an extra 5 days of free unlimited access
- One transcription in the queue
- Bot integration to your service if API is available
$/month
Popular
- Enjoy a 5-day free unlimited trial: upload any number of files of any duration and size
- Share your feedback after the trial for an extra 5 days of free unlimited access
- One transcription in the queue
- Manager for your project
- We provide bots integration into your service if you have API
rub/month
Popular
- Unlimited transcription and speech analytics
- Manager, system analyst, developers for your project
- Customization of integration, product, and interface
- Early access to new features
rub/month
Charla provides the possibility to transcribe video and audio files files of any size and duration. You can try all the features of the service during a trial period, which lasts for 5 days after uploading the first file
Charla specializes in transcribing audio files, but does not yet support translation from
one language to another.
Its primary function is to convert spoken speech into text in the same language as the
source file.
Charla uses machine learning algorithms and artificial intelligence to analyze audio files.
You can use Charla for a variety of industries including call centers, media, marketing, education, insurance, and others.
Certainly, you can test Charla before making a payment!
You can integrate Charla into your current system quickly and easily via our API. Please contact our support team to receive detailed documentation and integration guidance.