Terms and Conditions
1. About the Service Provider
Charla (the “Service”, “Website”) is operated by FERRUM ASM PTE. LTD., a company incorporated in the Republic of Singapore (Registration No. 202218043H), with its registered address at 10 Anson Road, #20-05 International Plaza, Singapore 079903 (“we”, “us”, “the Operator”, “the Company”).
These Terms and Conditions (“Terms”) govern your access to and use of the Service, together with our Privacy Policy, which is incorporated into these Terms by reference.
2. Acceptance of These Terms
By creating an account or otherwise using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not access or use the Service.
We may update these Terms from time to time. Material changes will be notified to you (for example, by email or an in-product notice) with reasonable advance notice. Continued use of the Service after the effective date of the updated Terms constitutes acceptance of the changes.
3. Cookies
The Website uses cookies and similar technologies. Strictly necessary cookies are used automatically to operate core functionality. Any non-essential cookies (analytics, advertising, personalisation) are only set after you have given consent through the cookie consent banner presented on your first visit, which allows you to accept, reject, or configure cookie categories individually. See our Privacy Policy for details.
4. Intellectual Property
Unless otherwise stated, the Company and/or its licensors own all intellectual property rights in the Service and its content. You are granted a limited, non-exclusive, non-transferable licence to access the Service for your own personal or internal business use, subject to these Terms. You must not:
- sell, rent, or sub-license any part of the Service;
- reproduce, duplicate, or copy content from the Service other than as permitted by these Terms;
- redistribute content from the Service without our prior written consent;
- access, decompile, reverse-engineer, or attempt to derive the source code of the Service, except to the extent such restriction is prohibited by applicable law;
- copy, store, or transfer the Service software for the purpose of providing it to a third party, or use the Service to build a competing product.
5. Eligibility and Registration
Minimum age. You must be at least 16 years old, or the minimum age of digital consent in your country of residence if lower (which will not be below 13), to use the Service without parental or guardian consent. If you are under the applicable age of majority in your jurisdiction, you confirm that a parent or legal guardian has reviewed and agreed to these Terms on your behalf.
Registration. You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. If you register on behalf of another individual or a legal entity, you confirm that you have the authority to bind that person or entity to these Terms.
6. Using the Service
You agree to use the Service only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use of the Service by, any other person. You must not use the Service to:
- engage in unlawful conduct, including spamming, threats, harassment, fraud, or distribution of content whose dissemination is prohibited by applicable law;
- distribute malicious code, viruses, or attempt to circumvent security or technical restrictions of the Service;
- disclose your account credentials to third parties or allow unauthorised access to your account;
- attempt to copy, resell, or sub-license the Service, or make it available to third parties for a fee.
7. Paid Subscriptions
Fees. Where any part of the Service requires payment, all applicable fees will be disclosed to you before purchase. We may revise our pricing from time to time; changes will not affect fees already charged for a current billing period.
Billing. You agree to provide accurate and complete payment information and authorise us (or our payment processor) to charge the applicable fees to your chosen payment method.
Right of withdrawal / cooling-off period. If you are a consumer, you have the right to cancel your purchase and request a refund, without giving any reason, within 14 (fourteen) calendar days of the date of purchase (“Cooling-off Period”). Where you have started using a paid feature during the Cooling-off Period, the refund will be pro-rated to reflect the period of use up to the date you notify us of cancellation.
8. Termination and Suspension
You may stop using the Service and close your account at any time by contacting us. We may suspend or terminate your account if, acting reasonably, we determine that:
- you have materially breached these Terms or our usage policies;
- we are required to do so by law or a competent authority;
- your use of the Service poses a risk of harm to us, other users, or third parties;
- your free account has been inactive for more than 12 months.
Where practicable, we will give you reasonable advance notice before closing your account so that you can export your data. If you believe your account was suspended in error, you may appeal by contacting our support team.
9. Disclaimers and Liability
We provide the Service with reasonable skill and care but do not guarantee that it will be uninterrupted, error-free, or available in its current form indefinitely.
To the maximum extent permitted by law, we exclude liability for indirect, incidental, or consequential losses. Nothing in these Terms limits any liability that cannot be limited under applicable law, including liability for death or personal injury caused by negligence, or for fraud.
EEA/UK consumers. If you are a consumer resident in the EEA or UK, statutory consumer guarantees under the law of your country of residence apply to the Service and are not limited by this section.
10. Governing Law and Dispute Resolution
These Terms are governed by the laws of the Republic of Singapore, without regard to conflict-of-law principles.
Any dispute arising out of or in connection with these Terms shall first be addressed informally by contacting our support team. If not resolved informally, the dispute shall be submitted to the exclusive jurisdiction of the courts of the Republic of Singapore.
Consumer carve-out. If you are a consumer habitually resident in the European Economic Area, the United Kingdom, or another jurisdiction whose law does not permit the parties to contract out of local consumer courts or mandatory consumer protections, nothing in this section deprives you of the protection of those mandatory rules, including your right to bring proceedings in the courts of your own country of residence.
11. General
Assignment. You may not assign your rights or obligations under these Terms. We may assign these Terms to an affiliate or successor entity without affecting your rights as a consumer.
Severability. If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force.
Entire agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and the Company regarding the Service.
12. Commercial / Business Use Addendum
If you use the Service for commercial or business purposes, this Addendum applies and prevails over conflicting provisions elsewhere in these Terms.
To the maximum extent permitted by law, our aggregate liability to you will not exceed the amount you paid for the Service in the 12 months preceding the claim. If you are a business, you agree to indemnify us against third-party claims arising from your breach of these Terms.
13. User-Generated Content
If the Service allows you to post comments or other content, you retain ownership of it, but grant us a non-exclusive, worldwide licence to use, display, and reproduce it for the purpose of operating and promoting the Service. You are solely responsible for your content and confirm that it does not infringe any third party's rights or applicable law. We may remove content that breaches these Terms.
14. Contact
For questions about these Terms, please contact us at welcome@charla.io.